Great technology is nice… but not when it stops working?
It’s one thing having great IT technology, not so great if it isn’t operational, so what’s the best way to handle the times when your IT stops working? The solution is our award winning live Helpdesk service.
Our background is with Fujitsu Services and our help desk is very much based on the Fujitsu model that serviced high level government departments and corporate enterprises. Our Helpdesk support cases are always prioritised to provide an appropriate level of response within a guaranteed time
and you are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.
No recorded messages or endless loops of canned music, if its music you want there’s always the radio. What you will get is responsive, friendly human assistance, whenever you need it.
Additionally we run monitoring software that alerts us if the network goes offline. Each technician associated with your account receives an email/SMS and a ‘High Priority’ automatic Helpdesk call is generated. We usually know about problems before you do.
We’ve become a real-time society with real-time expectations; our award winning Helpdesk enables those expectations to be fulfilled. Quite simply…our customers love it.
Expert advice on your IT requirements to ensure you make the best choice from the solutions available whether network, server, complete system or system upgrade
Solution implementation utilising highly trained and experienced engineers to ensure your system is configured correctly and quickly operational
Future proof Firewall solutions which offer integrated security to help safeguard numerous network environments
Experts in the very latest cloud networking technologies and solutions, including Hosted Email, Online Backup and Software applications
Next generation switching ensuring super-fast speeds through the core of your network
Server deployments, including hybrid systems, which maximize server efficiency ensuring you achieve outstanding performance
Server and workstation virtualisation to increase flexibility and help maximise the output of each physical server
Disaster recovery policies to prevent data loss and keep business critical applications available following a disaster
Specialist advice on Internet and Network security to ensure you are fully protected against malicious attacks